Order Cancellation & Return Policy

14 Day Return Policy :

Kcjewellers offers you complete peace of mind while ordering at info@kcjewellers.co.in  – you can return all items within 14 days of receipt of goods.

If you are not satisfied with what you have bought, we gladly take it back within 14 days from the date of delivery, provided the products is unused and is in a sealed condition. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

What should I do if I receive a Defective Item?

If an item is found defective, please get in touch with our customer care on info@kcjewellers.co.in  or call us on +91-8800549957 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

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I need to return an item, how do I arrange for a pick-up?

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and provide us with the necessary details. We will initiate the Refund once we will receive the Product in good condition.

What are the modes of refund available after cancellation?

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction, once the product is received by us in good condition.

For COD Orders – We will issue Cheque in the registered name of the customer.

Once you have requested the cancellation of item(s) in your order, Kcjewellers will complete the cancellation and initiate the refund, depending on your preference.

COUPONS & REWARD POINTS

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

Can I club two coupons in one purchase?

No two coupons can be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also, you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.